FAQs

How can we help?

Can’t find an answer you are looking for? Contact us today:

1.How should I save the flower wall?

We are made of high-quality silk fabric, designed like real flowers, not susceptible to natural elements, durable and reusable, easy to store and clean, retains color and shape for a long time. The flowers are full and elegant, adding a highlight to your decor

2. What regions do we cover?

It will be free shipping to the USA, Canada, the UK, Australia, Germany or other Europe countries.

The United States does not include shipping areas: Guam GU, Puerto Rico PR, Hawaii HI, Alaska AK, Virgin Islands VI

3.Can we provide customized products?

Sure,please contact our customer service team:

customer.service@cocoflowerwall.com

4. How long will the flowers last?

If kept properly, our flowers can last for a lifetime! Please be sure to keep them in a ventilated space, away from long-term direct heat or humidity.

5.What is our refund policy?

Please click on the link to view the refund policy

6.How can I check the status of my order?

Please click the link to check the order status

7. What payment methods does the website accept?

You can pay by PayPal/debit/credit card

8.Why was my payment declined?

Please click on the link to view the solution

9.Are these real flowers?

Kindly note that we are not offering real, but artificial foam flowers made of PE (polyethylene) and silk flowers made of polyester.

You get the same look as real flowers, but they are more budget-friendly and they can last for a lifetime, so you can re-use them.

Just make sure to keep them in a ventilated space, away from long-term direct exposure to sunlight, heat or humidity.

If you need any further assistance, please don't hesitate to contact us!

10. Delivery Time

Ordinary express (sea transportation): 40-50 days after delivery

Expedited express (air delivery): 15 days after delivery

Fast shipping (International Express):7-10 days after delivery

11. Can we expedite the shipping?

Sure, we have fast shipping by air for your choice. Please let us know which flower walls and when do you need to receive them, so that we can let you know how much for the extra shipping cost and if we can ship them to you on time.

12.How do I know when will my order be shipped out?

We will send the shipping notice to your email with the tracking number after the order is shipped out. Or please feel free to contact our customer service team about the status of your order.

13. What is the guaranty policy for the products?

After customers receive the flower walls or arches, if there are any quality problems, missing products, or package loss during shipment for the order.Customers can request a full refund, partial refund, or product exchange within 7 days after receiving the order.